GENERAL CONDITIONS

1. Applicability of the General Terms and Conditions.

  • The website www.popnco.be is owned by Mindworx BVBA with VAT number BE0830.215.278 and registered office at Oude Liersebaan 48F, 2220 Heist-op-den-Berg (Belgium).
  • "Seller" means: PoP 'n Co.
  • By "buyer" is understood: any natural or legal person who comes into contact with the "seller" about the conclusion of an agreement.
  • The General Terms and Conditions apply to all orders, purchases, offers, quotations and agreements issued by PoP 'n Co, via the website www.popnco.be, executed or entered into between PoP' n Co and the "buyer", unless otherwise agreed in writing.
  • Each order is deemed acceptance by the "buyer" of our general terms and conditions, which form an integral part of the agreement, whereby the "buyer" waives any applicability of its own general or special terms and conditions. Recourse to common law by the "purchaser" is not permitted.
  • PoP 'n Co reserves the right to change its delivery and / or payment conditions, as well as the content of the website and the general conditions.
  • PoP 'n Co guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.
  • If a situation arises between the parties that is not regulated in these general terms and conditions, this situation must be assessed in the spirit of these general terms and conditions.
  • All prices and product information, as well as detailed order and delivery information, have been drawn up and communicated subject to change and correction.
  • PoP 'n Co reserves the right to refuse an order if certain irregularities occur or if there are suspicions of dubious orders or buyers.
  • By accepting the general terms and conditions, you hereby declare that you have the minimum age of 18 years.

2. Quotations and offers.

  • Any quotations are without obligation, unless a term for acceptance is stated in the quotation. PoP 'n Co is only bound by an order after we have confirmed it in writing or after we have started the execution. A quotation or offer expires if the product to which the quotation or offer relates is no longer available in the meantime or if price changes from our suppliers.
  • PoP 'n Co cannot be held to its quotations or offers if the buyer can reasonably understand that the quotation or offer, or any part thereof, contains an obvious mistake or clerical error.
  • Quotes or offers do not automatically apply to future orders.
  • All prices and product information, as well as detailed order and delivery information, have been drawn up and communicated subject to change and correction.
  • PoP 'n Co reserves the right to refuse an order if certain irregularities occur or if there are suspicions of dubious orders or buyers.
  • Verbal commitments only bind PoP 'n Co after they have been explicitly confirmed in writing.

3. Delivery.

  • Delivery takes place while stocks last.
  • Products are only delivered in the countries for which the website allows delivery.
  • The delivery time is in most cases between 2 and 7 working days unless stated otherwise on popnco.be. The shipping times are an indication and not a binding deadline. Exceeding any delivery period does not give the "buyer" any right to compensation or the like.
  • Normally all products listed on our website are in stock, unless stated otherwise.
  • Should there be abnormal delays due to force majeure or other circumstances, either by ourselves, by our suppliers or by strikes by eg. We will try to inform you immediately, together with specific information about the relevant delivery time, if available.
  • Mentioned delivery times for some products are only an indication when the product in question is expected again.
  • We do not vouch for and are not responsible for delays from our suppliers, BPost or shipping companies.
  • If a product is suddenly sold out due to large sales and you have ordered it, we will inform you of the expected delivery date. If it should nevertheless be the case that we cannot deliver the ordered product within a period of 30 days following the order date, you will receive an e-mail from us after 30 days with the right to cancel the order at no cost. The amount already paid will then be refunded within 14 days without interest or other compensation.
  • NOTE: If you have ordered multiple products, your package will only be shipped if all products are in stock. If your parcel cannot be delivered within 14 working days, we will send the out-of-stock product to you free of charge as soon as it is back in stock. Unless it is an article with a different delivery time stated on the website!
  • PoP 'n Co is not liable for damage of any kind due to incorrect and / or incomplete information provided by the "buyer". Incorrect delivery addresses are the responsibility of the "purchaser" and may give rise to additional charges which will be borne by the "purchaser".
  • The risks of the transport are for PoP 'n Co and are transferred to the buyer when your order is received by you or on your behalf.

4. Prices.

  • The prices stated on the website are always in Euro, including 21% VAT and without shipping costs. Shipping costs and any gift wrapping costs will be added at the end of your order. Customers who order from countries where no VAT applies, only have to pay the order exclusive of VAT, unless for delivery in the UK or any other European country.
  • All orders will be charged at the current prices on the website.
  • For registered and express shipments additional costs will be charged (this only on request).
  • All prices on the website are subject to printing and typing errors and PoP 'n Co cannot be held liable for any printing and typing errors.
  • PoP 'n Co reserves the right to change prices on the website when price changes occur.

5. Shipping costs.

  • Before you pay for your order, you will receive an overview of the total costs, including shipping costs.
  • We consciously choose the insured shipment Taxipost Secur, this to offer you an insured and safe shipment!
  • Shipping costs are calculated according to weight and country unless with the following exceptions:

    Delivery in Belgium:
    - FREE shipping in Belgium from 25 €.
    - Home delivery with BPost : € 2 (up to 2kg)
    - From 2 to 10 kg shipping via BPost: € 8.15 €

    Delivery in the Netherlands:
    - FREE shipping from € 40 in the Netherlands
    - From 0 - 10 kg shipping via PostNL: € 9.99 €
    - From 10 - 30 kg shipping via PostNL: € 23.99 €
  • NOTE: In exceptional cases we have items with a heavy weight (+ 30 kg). In these cases we will have to adjust our shipping costs despite the purchase price. This is clearly indicated in the article itself and during the checkout procedure.

6. Payment.

  • PoP 'n Co uses the following payment methods:
    - iDeal
    - Bancontact / Mister Cash
    - Bank transfer
  • Orders are not prepared for shipment until the full purchase amount + shipping costs are on our account.

7. Returns.

  • When returning the product, pack the product very well before sending and postage sufficiently! The customer remains responsible for the return. Returns that are lost cannot be charged to us. In case of loss or damage, the right to reimbursement expires.
  • If you want to return or exchange a product, you must take the following steps:
    • You send us an e-mail within 7 days of receipt stating the product, the order date, the amount paid and the reason why you want to return the product, together with your personal details such as name, address, telephone number and e-mail address so that we can easily contact you.
    • Then please wait for an answer from us before returning the product.
    • After receiving instructions from us by e-mail and / or telephone, you must return the product within 7 days. Costs to be borne by the customer.
    • After receiving and evaluating the returned product, PoP 'n Co will, after approval, refund the amount paid for the product to your account within 14 days. Shipping costs are borne by the customer. Previously paid costs for a gift box cannot be refunded. The amount that we will refund you will only be the sales price that you paid when purchasing without shipping and packaging costs.
  • PoP 'n Co reserves the right to refuse returns or to refund only a portion of the amount paid if the products have not been returned within 7 days of receiving our instructions.

8. Damaged or lost shipments.

  • Defective or damaged goods due to delivery.
    • If the products ordered by you arrive in a defective or damaged condition due to delivery, you must notify us immediately by e-mail.
    • This must be done within 7 days at the latest !!
    • You will then receive further instructions from us by e-mail and / or telephone in order to resolve this as quickly as possible.
    • This will be considered on a case-by-case basis, we will certainly send you a new product at our expense and the damaged product will have to be returned first. Those return costs are for PoP 'n Co, but you must first pay them so that the product reaches us. Returns that are not prepaid will always be refused by us. Request proof of the shipping costs incurred, send this to us by post or e-mail (photo or scan) and we will refund these costs to your account.
    • In case of already visible damage upon delivery, immediately check the contents in the presence of the delivery person. If something is damaged on the product itself, you have the right not to accept the shipment and you can return the shipment to the delivery person at no additional cost.
    • If damage is not reported to us within 7 days, PoP 'n Co reserves the right to refuse the exchange as well as returns of a dubious nature.
    • All products are personally checked by us upon arrival from our suppliers for errors, defects and damage.
  • Lost Shipments.
    • Shipments sent by PoP 'n Co that are lost.
      • If, after confirmation from us that it has been sent, your shipment has not arrived within 7 days for Belgium and within 10 days for other countries, we ask you to send us an e-mail stating your order number, name, telephone number and e-mail address. That way we can first check what happened to your shipment. (Always take into account any holidays, extended weekends and any strikes in the transport sector.)
      • If your shipment is indeed lost, we will send you a new shipment at no cost, provided the items are still in stock.
    • Customer-sent returns that are lost.
      • The customer remains responsible for the return shipment. Returns that are lost cannot be charged to us.
      • If you want to be sure that your return will reach us, it is best to work with a recognized transport company or Taxipost and make sure that your package is sufficiently stamped and properly packed. In case of loss, the right to a refund expires.

9. Warranty on products.

  • PoP 'n Co guarantees that the delivered products comply with the agreement and meet the specifications stated in the offer, and thus guarantees the manufacturer's warranty of the product delivered to you.
  • The warranty period of PoP 'n Co corresponds to the factory warranty period.
  • This warranty does not apply if the defect is due to negligent care, deliberate damage or inattention.
  • The warranty lapses if service / repair services other than those designated by the manufacturer have carried out repairs or other work on the product.
  • Products that run on batteries and / or plug into a socket normally have a 2-year legal warranty. All products are first tested by us before they are delivered. Please keep your proof of purchase for the affected product.
  • In case of defect, you must send the product to us as soon as possible together with your proof of purchase and / or warranty. If this is the case, please notify us first by e-mail. We promise you a speedy follow-up.
  • Warranty only applies if it does not concern personal damage caused to the product or its incorrect use.
  • In case of delivery of incomplete or wrong products, the buyer is entitled to delivery of the missing product, repair or replacement of the product. This right lapses if the buyer does not report this to PoP 'n Co within a reasonable time after the discovery.

10. Force majeure.

    In case of force majeure, PoP 'n Co has the right, at its option, to suspend the execution of an order or to dissolve the agreement without judicial intervention. PoP 'n Co will inform the "buyer" of this without PoP' n Co being obliged to pay any compensation. The full purchase amount paid will be refunded within 14 days.
  • Force majeure events may include strike, lockout, war, fire, water damage, theft, burglary, revolution, mobilization, epidemics, supplier default, production stoppages, collective labor disputes, illness, weather, production problems, or other similar circumstances.
  • PoP 'n Co can under no circumstances be held liable for the inability to deliver placed orders due to force majeure.

11. Cooling-off period.

  • 7 days trial period. In the context of distance selling to consumers within the scope of the Law of 14 July 1991, the consumer has the right to inform the seller that he is renouncing the purchase, without payment of compensation and without giving any reason. within seven working days from the day following delivery. Return, risk and costs are at the expense of the "buyer". PoP 'n Co does not bear any responsibility or cost regarding the return of products by the buyer. Products that are returned without prior confirmation from PoP 'n Co will not be accepted.
  • If you do not like the product you have purchased or does not meet your requirements, you have the legal right from the date of receipt to return this product to us within 7 days. You must let us know within 7 days and from that date we will give you another 7 days to return it. The post date serves as proof. The customer pays the costs of the return himself. Products that were specifically or specially ordered for the buyer or that can spoil will not be taken back under any circumstances.
  • It goes without saying that the product in question can only be returned in perfect, original, undamaged and unused condition, and in the original packaging. PoP 'n Co reserves the right to refuse return shipments or to refund only part of the amount paid if it is suspected that the product has already been used, if the product is damaged as a result of use or if the product is not in use. the original packaging or that the packaging is damaged. We can also refuse products with defective accessories or parts as well as parts of the packaging. Make sure everything is in the packaging again!
  • All products are personally checked by us upon arrival from our suppliers for errors, defects and damage. The operation of products with batteries, products that plug into the wall socket or that work with USB and the like are also thoroughly tested. This way we can send the products you have bought to you with confidence and peace of mind.

12. Complaints.

  • Complaints regarding delivery, quality, quality of the product or any other complaint can be sent to us by e-mail. PoP 'n Co will contact you within 7 working days to try to resolve the complaint as quickly as possible.
  • Satisfaction Guarantee.
    • Every customer is equally important and that is why we do everything we can to ensure that sales, shipping and handling proceed as quickly as possible and efficiently.
    • If you are not satisfied or if you have a complaint, please send us an email, we will try to do the necessary to resolve your complaint as soon as possible.
    • We remain at your disposal even after the sale, shipment and handling!
    • You can always email or call us for any question or information. After-sales service is equally important to us!

13. Sales agreement.

  • An agreement between PoP 'n Co and a "buyer" is established after an order or assignment has been assessed by PoP' n Co for feasibility.
  • PoP 'n Co reserves the right to refuse orders or orders without giving any reason or to accept them only on the condition that the purchase is made after payment in advance (especially with quotations or special orders and the like).
  • When purchasing on the website, you must confirm that you agree with our "terms and conditions" before proceeding to payment. After this, the sales agreement is drawn up, which is only final after payment of the balance due from the buyer. PoP 'n Co reserves the right to refuse an order if certain irregularities occur.

14. Communication.

  • PoP 'n Co is in no way liable for misunderstandings, damage, delays or unclear transmission of orders and communications resulting from the use of the internet or any other means of communication in the traffic between the "buyer" and PoP' n Co, or between PoP 'n Co and third parties, insofar as it relates to the relationship between the "buyer" and PoP' n Co.

15. Conformity.

  • The "buyer" has the obligation to check on delivery whether the products comply with the agreement. If this is not the case, he must inform PoP 'n Co of this in writing (e-mail or letter) within 7 days. After the expiry of this period, the "buyer" is deemed to have accepted the products.
  • If it has been demonstrated that the products do not comply with the agreement, PoP 'n Co has the choice to replace the products in question by returning them with new products or to refund the invoice value.

16. Retention of title.

  • The delivered products remain the property of PoP 'n Co until full payment of the price, including all costs and charges, default interest and fees. In case of non-payment, we reserve the right to take back the products, by operation of law and at the expense of the buyer.
  • The buyer may not tax, sell, resell, dispose of or otherwise encumber the products before they become his property.

17. Intellectual and Industrial Property Rights.

  • The content of this website, including brands, logos, photos, product and company names, texts, drawings, images, information and the like are protected by intellectual rights and belong to PoP 'n Co and / or entitled third parties. Nothing may be used without prior and explicit permission.
  • Intellectual and industrial property rights that rest on the products delivered by PoP 'n Co are fully and unconditionally respected by the buyer. PoP 'n Co does not guarantee that the products delivered to the buyer do not infringe any (unwritten) intellectual and / or industrial property right of third parties.

18. Governing Law.

  • All agreements, orders and offers from PoP 'n Co and between PoP' n Co and the Buyer are governed by Belgian law. All disputes that cannot be resolved by mutual agreement will be submitted to the competent court in Belgium.

19. Evidence.

  • All parties accept within the framework of their relations the electronic proof eg. email, backups, etc.

20. Severability.

  • If a product of these conditions is declared null and void, this nullity will not affect the validity of the other products.

21. Special situations.

  • PoP 'n Co reserves the right at any time to refuse customers who have attempted in any way to abuse the services of PoP' n Co.
  • If an order is seized by customs, damaged during transport or lost during transport, PoP 'n Co always tries to find the right solution. Of course we first try to find out what went wrong and where, or who, is to blame.

22. Personal data / Privacy Policy.

  • If you place an order with PoP 'n Co, your data will be included in the PoP' n Co. customer base
  • Your data will be processed in accordance with applicable laws and regulations.
  • PoP 'n Co will never pass on or sell your data to third parties. PoP 'n Co respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. The information we need from you is only to speed up your purchase and shipment and that we can contact you if necessary. This data will always remain internal and will not be used for any other purposes.
  • Only BPost or the used transport companies will receive your name and address for the shipment.
  • If you subscribe to our newsletter, your data will remain internal and confidential and we will only use your data for our newsletter, promo offers and special promotions. If you no longer wish to receive newsletters, you can unsubscribe at any time.
  • If you want to have your account deleted, send us an email with your details and we will remove you from our customer base.
  • If you create an account at PoP 'n Co, we store your data on a secure server. In your PoP 'n Co account we store data such as your name, address, telephone number, e-mail address and delivery details, so that you do not have to enter them with every order.
  • In accordance with "the law on the processing of personal data of 08/12/1992", the "buyer" has a legal right to inspect and correct his personal data.
  • The "buyer" can, free of charge and upon request, oppose the use of his data for direct marketing.
  • PoP 'n Co may collect data such as browser type, IP address, operating system or domain name of the website through which you came to our website, in order to improve and optimize our website. This information is not of a personal nature and cannot identify you.
  • Cookies: Cookies are pieces of information that are stored by your web browser on your computer. PoP 'n Co only uses cookies to recognize you on your next visit. Cookies cannot be used to identify individuals. You can set your computer in such a way that you do not accept the cookies on PoP 'n Co, but then it is possible that you will encounter problems during the ordering process. Cookies enable us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors.

23. Limited Liability.

  • All information on our website is of a general nature and is not adapted to personal or specific circumstances, and therefore cannot be considered as personal, professional or legal advice to the user.
  • PoP 'n Co makes every effort to ensure that the information provided is complete, correct, accurate and updated. Despite these efforts, inaccuracies can occur. If the information provided contains inaccuracies or if certain information on or via the website is unavailable, PoP 'n Co will make every effort to resolve this as quickly as possible.
  • PoP 'n Co cannot be held liable for direct or indirect damage resulting from the use of the information on our website.
  • If you should find inaccuracies, you can always contact us via info@popnco.be.
  • The content of our website can be adapted, changed or supplemented at any time without prior notice or notification. PoP 'n Co does not guarantee the proper functioning of the website and can in no way be held liable for a malfunction or temporary unavailability of the website or for any form of damage, direct or indirect, that may result from the access. to, or use of the website.
  • PoP 'n Co can under no circumstances be held liable in any way whatsoever, directly or indirectly, in any special or other way, for damage due to the use of this website or of another, in particular as a result of links or hyperlinks including, without limitation, any loss, interruption of work, damage to programs or other data on the computer system, equipment, software or other of the user.
  • The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. Placing links to these websites or pages does not imply any implicit approval of their content.
  • PoP 'n Co expressly declares that it has no control over the content or other characteristics of these websites and can under no circumstances be held liable for their content, characteristics or information or for any other form of damage due to use. of it.
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